Info/FAQ
Table of Contents

FAQ - Ordering

PAYMENT METHODS:

Visa  Mastercard  Discover  American Express Blood Money

You can order from T-Shirt Hell with a major credit card (Visa, Mastercard, American Express and Discover), or with a T-Shirt Hell Gift Certificate. Sorry, we do not accept PayPal, money orders or personal checks.

We use a THAWTE VERIFIED SECURE SHOPPING CART and are fully PCI compliant (with a site certification from Security Metrics) so you can be sure that your order information and credit card details are secure.

Satisfaction is guaranteed or we'll happily refund your purchase (including shipping) within the first 45 days of the date you place your order).

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HOW TO PLACE YOUR ORDER:

  1. Click the thumbnail of the shirt/item you would like to purchase.
  2. Customize your shirt by choosing a style, color and size you like. Once complete, an "ADD TO CART" button will appear. Click it to go to the cart.
  3. Continue through the cart by entering your shipping details, choosing your payment method, verifying your details and so forth.

Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.

Make sure when entering your credit card information that you enter the EXACT BILLING ADDRESS that your credit card company has listed for your account.

You may also sign up to become a T-Shirt Hell Member to make ordering more efficient in the future, to receive future "member's only" discounts and to be entered into a weekly "members only" t-shirt giveaway. If you are placing an order, you will be given a chance to sign up before checking out. SIGN UP FOR AN ACCOUNT.

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HOW TO CHANGE YOUR ORDER (Modifications/Cancellations):

ORDER MODIFICATIONS/CANCELLATIONS:

DEADLINE: MIDNIGHT E.T. the day you place your order.

TO MODIFY/CANCEL YOUR ORDER: If it is before midnight E.T. the day you placed your order, email us with the invoice number and exact changes you want to make and we'll try to accommodate you.

If it is too late to modify or cancel the order and you no longer wish to receive it, when the package arrives, you may return it to us for a full refund including shipping. (Express/FedEx shipping will not be refunded.) We can not pay for your return shipping, however.

If you want to cancel only part of your order, you will need to follow the return instructions that are enclosed in your package.

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PROBLEMS ORDERING:

These are some of the most common solutions to ordering problems.

  1. Make sure to enter the exact billing address appearing on your statement
  2. Try restarting your computer (that seems to work for many)
  3. Try on a friend's computer (this always works)

If these solutions don't work, please CONTACT US.

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WHOLESALE ORDERS:

T-Shirt Hell t-shirts can only be purchased online and we do not offer wholesale purchasing or pricing. All of our slogans are original T-Shirt Hell creations. If you see any of them in a store or for purchase anywhere other than on our website, this is a case of bootlegging and is illegal. Feel free to CONTACT US to let us know when this happens.

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GIFT CERTIFICATES:

T-Shirt Hell.com offers gift certificates for sale for any amount you would like. You can either send your gift certificate electronically to the recipient, or you can print out an actual certificate that you fill in and provide to whomever you are giving the certificate to. BUY A T-SHIRT HELL GIFT CERTIFICATE!

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CATALOG:

Currently we do not offer catalogs and only sell via secure online store.

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CUSTOM SHIRTS:

We can not make custom shirts. We can not offer customized versions of our existing shirts.

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BETTER BUSINESS BUREAU:

T-Shirt Hell has been open since 2001 and maintains an A+ rating with the BBB with zero complaints.

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FAQ - Shipping

SHIPPING INFO:

We ship to anywhere in the U.S. and many countries internationally. Due to Covid-19 we are on a limited printing and shipping schedule, yet we make all efforts to ship daily Monday - Friday. Cutoff to make these ship dates is midnight Pacific the day before. Packages in the U.S. are sent via USPS for 4-10 day delivery (standard service), or via Fedex 2-3 day service. Please make sure you can receive mail from the Post Office at the address you supply. Packages to countries outside the US are sent via USPS First Class International and Fedex Priority International (1-3 day) shipping for most countries outside the US.

We are unable to grant requests to send our packages via UPS or FedEx Ground, even if you want to use your own account.

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CALCULATE SHIPPING COSTS:

SHIPPING AND HANDLING RATES- DOMESTIC

Shipping varies depending on the weight and number of shirts, along with your destination. You can see those rates in the shopping cart after you have added all of your items.

SHIPPING AND HANDLING RATES- INTERNATIONAL

Canada/International (Countries below): Prices vary depending upon what zone you are in according to the USPS Letter Post zoning chart. Calculations are made in the shopping cart when ordering based on total weight of order.

To calculate your total cost, you'll have to proceed through the shopping cart (to the page before you enter your credit card details). Choose the shirts you would like and enter your shipping info and you will see the total for shipping and the shirts combined before you are actually charged. Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.

Note: Certain countries charge additional fees, such as custom fees and independent carrier fees. Please contact your local customs office or branch office of the us postal service to find out what kind of fees you can expect based upon the type of merchandise you wish to order before placing your order.

We are required to put your full invoice amount on the "Customs Form" and on the packing slip within your package (so... if your order is $72, we put $72 on the form and in the box).

DESIGNATING YOUR PACKAGE AS A "GIFT"*

You may declare your package as a "gift" by clicking the "gift" check box before you order. If you check this box, the recipient (whomever the package is delivered to) may be charged considerably less in taxes or may not be taxed at all.

However, you should check with your local customs office to find out what qualifies a package to be classified as a gift, and how it affects the charges you will incur locally such as taxes, duties, or other tariffs. Misuse of the "gift" designation may result in your package being delayed at customs, or even returned to us.

On all "gift" orders, we declare $8 per item (the designated cost to make a product). So, if you order 2 shirts, your order will be declared as a "gift" with a $16 value and NO TOTALS will be stated on your packing slip inside the box (they will instead be replaced with the word "gift").

*SPECIAL NOTE ABOUT "GIFTS" FOR UK, CANADA, NORWAY, SWEDEN AND SWITZERLAND CUSTOMERS

There is no point in checking gift. If you do, there will not be prices on the invoice, but we are required to put the total invoice amount on the customs form, by your country's customs office and the $8 per item rule does not apply. These are your laws, so don't blame us! I would move.

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MILITARY ADDRESSES:

We ship to all military addresses. Please make sure you address your mail properly so it will be routed through the military mail system. Military addresses must show the grade, full name with middle name or initial, and PSC number, unit number, or ship name. Replace the city name with "APO " or "FPO," and the state with "AA," "AE," or "AP," and use the military zipcode. Regardless of the country you are stationed in, the country you should always select is United States. Entering a foreign country will only delay your package.

You can enter your grade, first name, and middle initial in the First Name field.

Organization name should be included if you have it; however, it is not always used for certain types of forces.

Unit number is a four digit number assigned to some units, but not all. Where assigned, it should always be used. Soldiers will have notified friends and family if they have one assigned.

Our system only accepts a five digit zipcode. Do not enter the additional 4 digits.

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COUNTRIES WE CURRENTLY SHIP TO:

(scroll through the window to view all)

United States
Aruba
Australia
Austria
Bahamas
Barbados
Belarus
Belgium
Belize
Bermuda
British Virgin Islands
Canada
Cayman Islands
Czech Republic
Denmark
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Guatemala Hong Kong
Hungary
Iceland
India
Ireland
Israel
Italy
Jamaica
Japan
Luxembourg
Netherlands
New Zealand
Norway
Poland
Portugal
Sweden
Switzerland
United Kingdom
United States

This is a complete, current, and accurate list. If your country is not listed, we do not offer shipping to your country.

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FAQ - Product Information

STYLES, COLORS AND SIZES:

T-Shirt Hell t-shirts come in a variety of over 100 color, style and size combinations.

View all the current styles, colors and sizes we offer.

SHRINKAGE AND CARE:

All our shirts are made of 100% cotton*. They may shrink about half a size when washed except for the Ringers and Women's Jersey, which seems to shrink about one full size when washed.

You must wash our shirts in cold water with similar colors and dry on low heat to minimize shrinkage. Washing your shirts inside out will prolong the life of your t-shirt as well as help prevent color bleeding, which is more likely to occur on darker, richer colors.

*Exceptions: Scroll down and read the comments under each style below for exceptions.

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HOW TO LOCATE A PARTICULAR ITEM:

At the very top of the main HELL page there is a drop down box. All of our shirts are listed in this box, in alphabetical order. The Worse Than Hell shirts are listed separately below the regular Hell shirts. The Baby Hell shirts are listed below that. If you don't see the item you want here, they are now Limited Edition shirts that we are no longer selling. We may bring these products, or selected shirts back in the future. If we bring products back, we will announce it in our NEW SHIRT NOTIFICATION. So sign up to stay up to date with everything about our site.

You may also use our Search function to look for a particular shirt by keyword (the title or related words). The Search box is located next to the shirt drop down

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LIMITED EDITION ITEMS:

At this time we are no longer selling underwear or dog shirts. We do not have any in stock and can not print a custom order. The same is true for our Limited Edition shirts. We may bring these products, or selected shirts back in the future. If we bring products back, we will announce it in our New Shirt Notification. So sign up for our NEW SHIRT NOTIFICATION to stay up to date with everything about our site. You'll also be automatically entered into our weekly Lazy Little Bitch drawing to win a free shirt.

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PRINT QUALITY:

At T-Shirt Hell, we use two processes to print your shirts; traditional silkscreening, and Direct-to-Garment printing using the highest quality, most technically advanced printer on the market today.

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FAQ - Returns

RETURN POLICY:

Satisfaction is guaranteed or we'll happily give you a refund for the shirts that you purchase (excluding shipping), provided they are unworn, and unwashed, and it is within 45 days of your order. The shirts must be in re-sellable condition, free from deodorant marks, pet hair and cigarette smoke odors.

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HOW TO SEND IN YOUR RETURN:

We will provide a full refund (excluding shipping) for any unworn, unwashed item that is returned within 45 days of the date of purchase. The shirts must be in re-sellable condition, free from deodorant marks, pet hair and cigarette smoke odors. Fill out the survey on your return form. Include the return form in your package. Place the return label provided, as well as proper postage on your package and mail it to the address listed below.

This is not our physical company address. Please only send returns here, as we will not accept any other mail at this address:

T-Shirt Hell, Inc.
2540 E. Magnolia St.
Phoenix, AZ. 85034

We can not process your return without your invoice #. If you do not know your invoice # please contact us. We will need to know your name and address in order to look up your order.

If you do not have your return form, please put your invoice number on a note in the box/package along with your name, address, telephone number, email address, and the reason for the return.

EXCHANGE INSTRUCTIONS:

We are currently unable to offer exchanges. Follow the instructions for returns, and then simply place a new order for the new item(s) on our site. You will receive a full refund for your original order once we receive it.

If you have any questions about processing your return please feel free to CONTACT US.

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FAQ - Returns

MEMBER'S BENEFITS:

Our Members enjoy an arsenal of benefits and exclusive content, including t-shirts we call Privates, discounts and contests.

BENEFITS TO BECOMING A FREE MEMBER INCLUDE:

  • Once-a-day, Everyday Shirt Giveaway for Members Only
  • Special Discounts given only to T-Shirt Hell Members
  • Earn points to use towards T-Shirt Hell Merchandise
  • Exclusive access to shirts not available to the public
  • Ability to create and manage your own Wish List
  • Saved Shipping and Billing Info so ordering is faster
  • Access to Contests, Prizes and more

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EARN BLOOD MONEY:

T-Shirt Hell members can earn Blood Money (points) that can be used towards the purchase of our shirts. Blood Money can be earned through various contests, member participation and the kidnapping of dignitaries. Become a FREE member.

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FUCK YOU, YOU JUST WON A FREE SHIRT CONTEST:

Become a member and automatically be entered for a chance to win a free shirt, every single week, in our "Fuck You, You Just Won a Free Shirt" contest. Become a FREE member.

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BECOME A MEMBER:

You may sign up to become a T-Shirt Hell Member to make ordering more efficient in the future, to receive future "member's only" discounts and to be entered into our daily "members only" t-shirt giveaway. If you are placing an order, you will be given a chance to sign up before checking out. Or you can sign up now. SIGN UP FOR AN ACCOUNT.

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FAQ - Wish List

CREATE A WISH LIST:

Create your own personal wish list to send to friends and family by signing up to be a FREE MEMBER of T-Shirt Hell.

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SEARCH FOR A WISH LIST:

Does someone you know have a wish list at T-Shirt Hell? SEARCH FOR THEIR WISHLIST and get them something that doesn't suck!

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FAQ - Affiliate Program

We no longer have an Affiliate program. Sign up to be a member and pass along your member URL to others and earn Blood Money if they make a purchase.

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FAQ - Submit An Idea

SUBMIT AN IDEA:

So you think you have idea worthy of being on a T-Shirt Hell T-Shirt? Yeah? Are you sure? Ok then, SUBMIT YOUR AWESOME, KICK-ASS IDEA, and if we like it, it might end up on a t-shirt and you'll win either cash or free shirts!

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FAQ - Contests

LAZY LITTLE BITCH CONTEST:

Simply submit your email address and agree to receive our weekly New Shirt Notification. Each week you'll have a new chance to win a free T-Shirt Hell shirt for doing absolutely nothing, you Lazy Little Bitch! SIGN UP NOW.

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SUBMIT A SHIRT IDEA CONTEST:

So you think you have idea worthy of being on a T-Shirt Hell T-Shirt? Yeah? Are you sure? Ok then, SUBMIT YOUR AWESOME, KICK-ASS IDEA, and if we like it, it might end up on a t-shirt and you'll win either cash or free shirts!

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FUCK YOU, YOU JUST WON A FREE SHIRT CONTEST:

Become a member and automatically be entered in our weekly drawing for a chance to win a free shirt in our, "Fuck You, You Just Won a Free Shirt" contest. Read more about it and become a FREE member.

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FAQ - Subscriptions

NEW T-SHIRT NOTIFICATION:

Be the first person in your cell block to know about the coolest and most fresh T-Shirt Hell t-shirts. Sign up for our weekly New Shirt Notification. You'll also be automatically entered in our weekly drawing to receive a free shirt in the Lazy Bitch Contest. SIGN UP NOW.

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FAQ - Subscriptions

PRIVACY POLICY:

We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. Your privacy is important to us and is completely guaranteed. When you give us your e-mail, address or phone number during the ordering process they are used for order confirmation purposes only.

TERMS AND CONDITIONS:

Click here to read our website Terms and Conditions.

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FAQ - Subscriptions

CONTACTING T-SHIRT HELL:

Before you contact us, please review our FAQ where we have posted the answers to some of your most common questions.

Contact Form

Select the Inquiry Type, then fill out all the required information

* Denotes required field

Inquiry Type:   *
 
 
 

Sorry, we do not accept orders by phone.

Email is the fastest way to reach us. Or, you may call our corporate offices at (877) 498-3099 and leave a message. Phone calls will be returned within 12-24 hours. You must leave the reason for your call or it will not be returned.

You can also send physical mail to our corporate office at:
T-Shirt Hell c/o Shirts You Can Buy, LLC.
3579 E Foothill Blvd #127
Pasadena, CA 91107

Note that we do NOT accept returns at this address. All returned merchandise to this address will be disposed of without refund. Please see "returns" above for the proper return address.

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